The Cornerstone Health Solutions (CHS) Mail Order Pharmacy is owned and operated by Boston Medical Center and is located in Randolph, MA. When you enroll with us, you will receive confidential, safe, efficient and cost effective pharmacy services for all maintenance medications for you and your family.
We are committed to making sure that your mail order pharmacy experience is a positive one. We offer several services to assist you with receiving your medication(s) in a timely manner. Our highly qualified team of registered pharmacists and certified technicians ensures that the highest levels of pharmacy services are provided to you. Our goal is to treat your prescription needs as a priority and provide you with unsurpassed excellence.
We have partnered with United States Postal Service (USPS) to offer prescription delivered directly to your home free of shipping cost.
Services we provide
- 90-day or 30-day maintenance medication prescription processing and mailing to your door.
- Requesting additional refills for you as needed.
- Contacting your provider when required for resolution of Prior Authorizations.
- Ease of receipt of prescriptions via written, verbal, fax and e-Prescribe from your doctor.
- 24 hour, 7 days a week phone refills.
- Automatic refills by phone. We can automatically fill prescriptions if your insurance allows and copays are paid by your credit card on file.
- Medication synchronization & history review
- Monthly prescription compliance calls
- Medication Adherence Packaging - strip packaging
- Mobile app access to medication fill history & refills. Download the iOS app or Android app.
Now, you can monitor your prescriptions and order refills through our secure online portal. Simply create an account, and get started! You can see your prescriptions online, or download the iOS app or Android app and use the service on your smart phone.
How to get started with CHS Mail Order
Requesting a new mail order prescription
To request a new maintenance medication through Cornerstone Health Solutions (CHS) Mail Order Pharmacy, you can
- Mail your prescription to Cornerstone Health Solutions (CHS) Mail Order Pharmacy at the address provided.
- Have your doctor submit your prescription using e-Prescribe – Doctors can write prescriptions electronically using e-Prescribe.
- Have your doctor fax your prescription – Your doctor can fax your prescription to Cornerstone Health Solutions (CHS) Mail Order Pharmacy at 781-805-8221.
- Have your doctor call in the prescription – Your doctor can call Cornerstone Health Solutions (CHS) Mail Order Pharmacy at 1-844-319-7588
How to request a refill of your mail order prescription
If you currently use the BMC Mail Order Pharmacies and have refills, CHS can transfer your prescription refill information to the Cornerstone Health Solutions Mail Order Pharmacy, call Cornerstone Health Solutions (CHS) Mail Order Pharmacy at 1-844-319-7588 to request transfer.
If you currently use an outside pharmacy, call Cornerstone Health Solutions (CHS) Mail Order Pharmacy and provide the phone number of the pharmacy where you currently have your prescriptions filled. We will complete the transfer for you.
If you would like to request a refill of your medication at CHS, call us at 1-844-319-7588 24 hours, 7 days a week to request your refill.
- Start an online refill request.
- Start a mobile refill using our mobile app. Download the iOS app or Android app.
Filling your prescription
Typically, your prescription will be filled, mailed and received within 3 business days of receipt by Cornerstone Health Solutions (CHS) Mail Order Pharmacy. In the event that there is a problem with your prescription that may delay mailing, you will be contacted.
Before we fill your prescription, we need to set up your payment information. We offer two convenient ways to pay for your mail order prescriptions; credit card, or Flexible Spending Account (FSA) debit card. The collection of your payment information is a one-time process; however, you will have to contact the pharmacy again if it changes. To set up your payment information, please call Cornerstone Health Solutions (CHS) Mail Order Pharmacy at 1-844-319-7588 to provide your credit card or FSA debit card information.
Help us serve you better
Here are a few helpful tips that will ensure that you have the best experience using Cornerstone Health Solutions Mail Order pharmacy. Following these simple steps will guarantee that you receive your medications in a timely manner.
Keep your contact and payment information current!
You can update this information by calling the pharmacy. It is very important that you keep the mail order pharmacy informed as soon as you have a change of address or phone number. Please be sure to provide a phone number where you can be reached by the pharmacy staff. Also, if you pay by credit card, it is very important that you notify the mail order pharmacy if there is any change to the credit card you prefer to use for billing. Not updating any of this information may cause a delay with you receiving your medication.
Updated email addresses are important.
We will send an e-mail when your prescription has been shipped, if we have an e-mail address on file. This email contains the tracking number so you can check where it is in the mailing process. If you are expecting a prescription and you have not received any email notification 2 to 3 business days after expecting one, please call the pharmacy. This is done to keep you informed so please be sure to provide an email address you regularly check.
Allow plenty of time!
Here at the mail order pharmacy we do understand that you are busy. However, we ask that you please allow us time to process your prescription correctly and send it through the mail. Contact the pharmacy the first time you notice you are running low on your medication. Most prescriptions can be filled up to 10 to 14 days before you run out of your current supply. Even if you think it's too soon, request your refill anyway. The pharmacy staff will handle processing and mailing the prescription when it becomes due. You may also find our automatic refill service to be helpful*.
What is the Automatic Refill service?
Cornerstone Health Solutions mail order pharmacy Automatic-Refill program provides customers with a fast and easy way to make sure that medications are received in a timely manner. This program allows customers to have prescriptions automatically refilled and mailed out without submitting a refill request. This ensures that you receive the medication before you run out of your current supply.
For other customers, to sign up for Automatic Refills. We can automatically fill prescriptions if your insurance allows and copays are paid by your credit card on file. Please call and speak to a pharmacy staff member to set up automatic refills if you are interested.
Frequently Asked Questions
How do I pay for my mail order medications?
Cornerstone Health Solutions Mail Order Pharmacy offers two convenient ways to pay for your mail order medications: credit card and Flex Spending Account (FSA) card.
Please contact Cornerstone Health Solutions pharmacy, 1-844-319-7588, with the card information.
Do I need to fill out the Mail Order Enrollment form again when my address or my credit card information has changed?
No. You may contact Cornerstone Health Solutions pharmacy, 1-844-319-7588, with the updated information.
Who will deliver my prescriptions?
The United States Postal Service (USPS) will deliver your prescription. Prescriptions will take on average 5 to 7 business days to arrive through the mail so please plan accordingly.
How does Cornerstone Health Solutions Mail Order Pharmacy know where to send my mail order prescriptions?
New prescriptions will be sent to the address provided on the Cornerstone Health Solutions Mail Order Enrollment form.
Refill prescriptions will be mailed to the address previously used, unless otherwise stated. We will contact you before mailing your prescription to confirm the address.
You can also contact Cornerstone Health Solutions Mail Order Pharmacy at 1-844-319-7588 to provide the appropriate shipping address.
Can I fax my prescription to CHS Mail Order Pharmacy?
No. Patients are prohibited by law to fax their prescriptions to the pharmacy. However, your doctor/nurse may fax your prescriptions to the pharmacy.
How does my doctor/nurse send new prescription for me to CHS Mail Order Pharmacy?
Your doctor/nurse may:
- Call CHS Mail Order Pharmacy, 1-844-319-7588, and speak to a pharmacist
- Fax prescription to CHS Mail Order Pharmacy
- Send prescription electronically, e-Prescribe, to CHS Mail Order Pharmacy
I started a new medication and filled it at a local pharmacy. How do I get my prescription filled through CHS Mail Order Pharmacy now as a 90-day maintenance medication?
If the prescription was authorized by your doctor for 90-day supply, please contact CHS Mail Order pharmacy, 1-844-319-7588, and provide the local pharmacy phone number to CHS Mail Order Pharmacy staff. We will transfer the prescription to CHS Mail Order Pharmacy and fill it for you.
If the prescription was not written for 90-day supply, please ask your doctor/nurse to write a new prescription for 90-day supply and send it to CHS Mail Order Pharmacy.
Note: We will fill 90-day supply if your insurance plan allows.
I am currently using a controlled medication; can I get a 90-day supply mailed?
If you and your physician agree that a 90-day supply of a controlled medication is safe for you, it can be filled and mailed to you from the CHS Mail Order pharmacy if allowed by state law.
Important Note: All mailed controlled medications require an adult signature at the time of delivery.
Will I be contacted if there are delays with the processing my prescription?
Yes; every attempt will be made to contact you when problems arise that prevent us from filling your medication(s) quickly. So, it is extremely important that you have working phone numbers and email addresses on file at the pharmacy.
What is a maintenance medication?
A maintenance medication is one that your doctor has prescribed for you to treat a long-term, chronic condition such as high blood pressure, high blood sugar levels or diabetes, and high cholesterol.
A medication is considered maintenance medication if you have been taking it at the same strength and dose for over 60-days.
Examples: amlodipine, hydrochlorothiazide, carvedilol, lisinopril, metformin, glipizide, insulin, atorvastatin, simvastatin, oral contraceptives, paroxetine, duloxetine.
How should I dispose of expired, damaged, or unusable medications?
You can find information on proper medication disposal from the Food and Drug Administration (FDA) here.
How should I dispose of used needles, syringes, and other sharps?
You can find information on proper sharps disposal from the Food and Drug Administration (FDA) here.